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FREQUENTLY ASKED QUESTIONS

  • How long do orders take?
    Depending on your design and product, production can be from 2-6 weeks. If you require an item by a specific date, please email us prior to placing your order for confirmation.
  • Can I see a preview of what my sign will look like before it is shipped?
    All custom orders receive proofs prior to production. If you're ordering from a template choice, these options do not offer a preview. If you wish to have a font layout sent for review a custom listing fee of $5 per proof is required.
  • I made a mistake on my order?
    Careful consideration is taken during production. If you realize you made an error on your order, please contact us, as soon as possible to see if we can stop production quickly enough. If your design is already in production, a new option may be available at a discount through our discretion. If the mistake was made in our development, a complimentary replacement will be created.
  • Do you offer custom signs?
    Please email your ideas and we will be happy to discuss custom sizing and options. We can create the right options for your needs and create a custom listing for you.
  • Do you offer rush orders?
    We do our best to accommodate shorter timeframes. Please contact us and we can our availability. Please note rush fees will apply.
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